How can we help?
Answers about subscriptions, logging, and your account.
Subscriptions & billing
Do I need a subscription? Is there a trial?
Food and exercise logging, progress photos and AI require an active subscription or an eligible store-verified trial. There is no ongoing free logging plan. The app shows the current price, billing period and any eligible three-day trial before you buy. Restore purchases, subscription management, support and deletion remain accessible without membership.
I paid, but I’m still seeing the paywall. What should I do?
Check that your device uses the Apple Account that made the purchase. Open Calozi’s Account screen and choose Restore purchases. If the app says your purchase is confirmed but access could not be verified, retry verification with an internet connection before purchasing again. Contact support if access is still blocked.
How do I cancel my subscription or trial?
Open Manage subscription in Calozi, or on your iPhone open Settings → your name → Subscriptions → Calozi. Follow Apple’s cancellation instructions and check the end date shown there. Deleting Calozi or your Calozi account does not cancel a store subscription.
How do I request a refund?
For an App Store purchase, submit a request through Apple using the Apple Account that was charged. Apple determines eligibility. Canceling renewal and requesting a refund are separate actions.
How do I move to a new iPhone or iPad?
Use the Apple Account associated with your purchase and restore purchases in Calozi. To recover your tracking history, also sign in to the Calozi account used for cloud backup. Restoring a subscription restores access; it does not move another account’s food history.
Food logging & estimates
How can I log a meal?
Take a photo, describe your meal, search for food, scan a barcode, or enter a meal manually. Logging requires membership. Review the food, portion and nutrition values before saving.
What if a photo or description gives the wrong result?
AI outputs are estimates, not measurements. Review and adjust the foods, portions and nutrition values before saving. Include ingredients, amounts, sauces and cooking oils in your description when possible. You can use search or manual entry instead. Calozi does not claim a fixed accuracy percentage.
What should I do if a scan fails?
Check your connection and camera or photo permissions, then retry with a clear photo. If the service is unavailable, entitled users can still log manually. A failed analysis does not mean a meal was saved: check your log and any pending scan before submitting it again. If failures continue, contact support with the error message.
Can I import my history from another food tracker?
Calozi does not currently provide an import flow for another tracker’s meal history. You can start logging with photos, descriptions, food search, barcodes or manual entry.
App & account help
The app crashes or won’t open. What should I try?
Close and reopen Calozi, restart your device and check for an app update. Before deleting or reinstalling the app, check that your tracking data is backed up. If the problem continues, email support with your device model, app version and what happened just before the issue.
My history is missing after reinstalling or changing devices. What now?
Sign in with the same Calozi account you used for cloud backup and keep the app connected while automatic restoration finishes. A purchase restore alone does not recover tracking history. Entries that never completed a cloud backup may not be recoverable; contact support before deleting data or changing accounts again.
How do I export a PDF summary?
In supported mobile builds, open Profile → Export PDF summary report. Calozi creates a nutrition summary and opens your device’s share sheet so you can save or share it. The report is a summary, not a complete account-data export.
My PDF export isn’t working. What should I do?
Check that you have the latest supported app build and that your device can open the share sheet. Retry the export. If you see an unavailable message, send support the exact message, your device and app version. PDF export needs native printing and sharing support and may not be available in every build.
Apple Health
Why aren’t my steps or active calories showing?
On a supported iPhone build, open Profile → Manage Apple Health. Connect if needed, then check your device’s Health permissions for Calozi and the data types you want to share. Make sure Apple Health itself has data for that day. Missing or denied readings are not the same as zero activity.
Why do the activity numbers differ from another app?
Check that both apps show the same day and compare active energy with active energy, rather than total energy including rest. Review the sources and entries in Apple Health if a value looks duplicated. If the difference remains, contact support with the date and the readings you compared. Don’t change your food entries just to make activity totals match.
Reminders & notifications
How do I change or turn off reminders?
Open Reminders in Calozi to change reminder times or switch individual reminders off. You can also control Calozi’s notifications in your device Settings. If reminders are missing, check both the in-app schedule and notification permission.
Privacy & your data
Can I use Calozi without optional AI processing?
Yes. Entitled users can use manual logging without optional AI analysis. AI consent and membership are separate: declining AI does not create a free logging tier. Read the privacy policy for how photos, tracking records and cloud backups are handled.
How do I delete my account and data?
Use the account-deletion control in Calozi’s privacy/account settings, or follow the public deletion page if you cannot access the app. You do not need a subscription to request deletion. Deleting an account does not cancel your store subscription; manage that separately.