Version: October 19, 2026. Effective date: November 10, 2026
You can request deletion without an active subscription.
In the app
- Open Profile and choose Delete account in Account actions. The Account screen also offers this action.
- Read the confirmation, including the reminder to cancel store renewal separately.
- Confirm deletion and wait for success. If it fails, retry or contact support. An error does not mean deletion is complete.
The process removes private cloud photos, the cloud account and associated active tracking and AI request records, then clears local tracking data and account-owned images on the device used to delete. Cloud deletion must succeed before local tracking data is cleared.
Without the app
Email support@calozi.app with subject Calozi account deletion. Use your account email where possible. The Privacy Officer at Cahier Digital Inc. handles the request.
We will verify ownership using information reasonably needed to locate and protect the account. Never send passwords, sign-in codes, full payment-card details or unnecessary photos. If you used a legacy account without email and lost the session, explain that; a store purchase alone may not identify your tracking information.
You do not have to reinstall Calozi, buy a subscription or create a new account to contact us.
Timing and confirmation
In-app deletion runs when you confirm and requires a connection. Support requests are reviewed and answered within applicable legal deadlines. We aim to respond within 30 days; where a law allows a longer period or extension, we explain the reason and timing. A response deadline does not mean every independent provider record or backup is immediately erased.
We confirm completed deletion or explain any information that must be retained and why. If a request cannot be verified or completed, we explain the available next steps. Washington health-data requests follow the specific timing and appeal rules in our Consumer Health Data Privacy Policy.
What is deleted
Cloud account deletion covers account-linked active profile/goals, meals, water, exercise, weight history, saved foods, meal/progress photos, and cached AI results/transcripts and account-linked request records. It also removes account-linked subscription-verification records held in Calozi's database.
We coordinate applicable deletion requests with service providers. Deleting the Calozi database account does not itself cancel a subscription or automatically erase independently held Apple, Google, RevenueCat or OpenAI records.
Optional PostHog usage sharing: account deletion and withdrawal of sharing queue deletion of the prior analytics identifier and its events. This request survives account deletion and is processed separately; provider deletion is asynchronous. Sanitized Sentry reports do not include a stable account/device identifier and expire under the current 30-day free-plan history.
Limits and retained records
- Backups: isolated recovery copies may remain until expiry or required deletion. They are not used to restore ordinary access after deletion; completed deletions must be reapplied after a recovery. Applicable health-data deadlines still apply.
- Search and security records: random-session search events are not stored with an account identifier. Identifying your events may require additional information. Relevant logs may be retained for lawful security or dispute needs, subject to applicable rights.
- Billing, legal and support: limited records may be retained for accounting obligations, transaction disputes, verifying that a request was fulfilled or other lawful purposes. This does not authorize indefinite retention of your food logs or photos.
- Other devices: local or offline copies on other devices may remain. Remove the app's data on those devices and avoid reimporting old exports after deletion.
- Exports and shared copies: files or copies you exported or shared are outside the cloud deletion process.
- Apple Health: earlier nutrition exports can remain. Manage Calozi's access and delete relevant entries through Apple Health; deleting Calozi does not automatically erase them.
Cancel store renewal separately
Deleting the account or uninstalling Calozi does not cancel store subscriptions. Use the subscription-management control or the purchasing store account:
Store rules and applicable law govern refunds. You may request deletion while subscribed.
Contact and related policies
Privacy Officer — Cahier Digital Inc. support@calozi.app 111-686 Grande Allée Est, Québec, QC G1R 2K5, Canada.
Read the Privacy Policy and Terms of Use.